Shipping Policy

Shipping Methods & Carriers

All orders are shipped via Australia Post in unmarked, discreet packaging.
  • Domestic (Australia):
    • Regular/Parcel Post is standard.
    • Express Post is available as an optional upgrade.
    • Note: We do not offer priority processing—only express postage options.
  • International:
    • Economy Air (no tracking)
    • International Standard (with tracking)
Shipping costs are calculated at checkout based on the weight and dimensions of your entire order and your delivery location. We offer combined postage when multiple items are purchased.

Processing Times

We are a handmade, custom business, and processing times vary depending on volume and complexity:

DISPATCH TIME
We work hard to get all orders out the door within 48 hours (Monday to Friday).
  • Orders placed on weekends or public holidays? We’ll process them the next business day.
  • Heads up: dispatch time = how long it takes us to prep your order for shipping.
  •  Custom Orders: Please contact us regarding your custom orders, so we can calculate processing and manufacturing times
  • During busy periods or for detailed custom work, this may extend up to 8 weeks.
  • Any delays will be communicated via the announcement bar on our website and in your order confirmation email.
Processing time is separate from shipping time.

Tracking & Delivery Estimates

Tracking numbers will be provided for orders shipped with tracking options. Delivery times depend on your location. For estimates, please refer to the Australia Post delivery calculator. Once your parcel is handed over to Australia Post, delivery timeframes and delays are beyond our control. We cannot guarantee arrival dates but will assist where possible if issues arise.

Lost, Delayed, or Damaged Items

  • We are not responsible for parcels lost or delayed in transit once shipped.
  • In the event of loss or damage, claims must be made via Australia Post, and we will support you in initiating this process.
  • For large retail or wholesale orders, postal insurance is highly recommended and may be added to your invoice when appropriate.


Returns Due to Address or Customs Issues

If a parcel is returned to us due to:
  • Refusal to accept delivery
  • Refusal to pay import/customs taxes
  • Incorrect or incomplete address
  • Failure to update address after moving
We are not liable to refund your order. In these cases:
  • We will contact you to arrange re-delivery (shipping cost must be repaid).
  • If you do not respond within 7 days, we will issue a partial refund: product cost minus original shipping fees.
If a parcel is lost and not returned to us due to the above issues, no refund will be issued.

Need Help?

We're committed to helping our customers. If you experience any shipping issues, please reach out and we will do our best to assist.
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